Whitepapers

Security Management in an iMDM Environment
March 2008 - Mobile network operators and their subscribers are realizing that an end-to-end security management strategy is now a requirement. This is due to two converging trends. The first is the proliferation of handsets that begin to look like PCs, and the second is the growth of devices based on open OSs, creating targets appealing to those with malicious intent.

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Recognizing the Optimization of a Mobile Operator's Customer Care Organization Through the Deployment of Mobile Device Management
March 2008 - As the mobile environment evolves into a more mature market, users regard both the devices and the services as utilities. With lowered tolerance for service interruption or hardware issues, building competitive differentiation in such a highly commoditized market based on customer service is challenging. Such demands are putting strains on mobile operator customer care organizations to service their subscriber bases.

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Mobile Content User Experience
February 2008 - The speed of mobile phone development has led to enormous diversity across the industry, which has sgone some way towards damaging the most vital and fragile component in the value-chain – the user experience.

WDSGlobal examine the needs of application and content providers looking to build long-term, sustainable growth.

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Redefining FOTA in EMEA
February 2008 - If firmware over-the-air (FOTA) is to realize its true potential in EMEA, the technology must adapt to meet the demands of mobile organizations looking to define a clear business case. This new report is available to anyone looking to better understand the role of FOTA within a constantly shifting mobile value chain.

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The Heart of FMC: SIP Based Dual Mode Handsets
December 2007 - Fixed-Mobile Convergence (FMC) is emerging as an ideal method to meet changing consumer demand for a wider variety of services delivered virtually seamlessly over both cellular and wireless accesses. This paper overviews dual mode handsets.

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Understanding Firmware Over the Air (FOTA)
November 2007 - Mobile phones are becoming increasingly complex, as new applications are being added to support new and innovative operator services. The industry response is Firmware Over-The-Air (FOTA), the most cost-effective solution for delivering software updates to mobile devices.

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Wireless Informatics & The Knowledge Ecosystem
February 2007 - Maximizing profits and enhancing user experience through the successful deployment of knowledge.

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An introduction to Wireless Informatics
February 2007 - An overview for mobile operators and manufacturers on a new success driver for the mobile market.

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Accessing POP servers from mobile devices
July 2007 - This paper from Isode looks at email support for mobile devices , shows the benefits of using IMAP (Internet Message Access Protocol) over POP and then considers choices for service providers. Use of an IMAP/POP Gateway is considered in detail.

Link to paper: Click Here

Captivate, Configure and Coach... on-device self-serve customer support
November 2006 - Doug Overton describes a new model for driving service adoption through on-device support.

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Access, Replication and Synchronization for Mobile Email Devices
July 2007 - This paper from Isode examines the many approaches to getting data onto to and off of the mobile device, looks at synchronization issues between the mobile device, desktop and server and outlines the Open Standards protocols designed to address these issues.

Link to paper: Click Here

Solidifying the FOTA business case with Wireless Informatics
July 2007 - A snapshot into firmware over-the-air (FOTA) and the role Wireless Informatics plays in defining a business case.

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